Effective: March 2025
Website Privacy Policy
This privacy policy describes how Norwich Business Improvement District Ltd (BID) and VisitNorwich Limited (and ‘our’, ‘we’ and ‘us’ shall mean both or either of them), each the respective owner and provider of the website on which this policy is viewed, processes personal data in relation to your use of the website and services and systems (i.e. competition entries, subscribing to communications, expressions of interest to projects, purchasing products or services etc.).
This policy applies to our use of any and all data collected by us in relation to your use of this website and services or systems. In particular, it describes the types of personal data we collect in connection with the service, the purposes for which we collect personal data, the other parties with whom we may share it, and the measure we take to protect the security of data. It also tells you about your rights and choices with respect or your personal data, and how you can contact us to update your information or ask questions about our privacy policy.
Norwich Business Improvement District (BID) includes VisitNorwich, Work In Norwich, Norwich the City of Stories, Love Light Norwich, Norwich Wine Week, Good Night Norwich, and this privacy policy shall relate to the collection and processing of any personal data through or by any of the above individual organisations and projects.
Personal Data that may be Collected about You
We collect personal data in various ways described below. For the purpose of this privacy policy, Personal Data means any information relating to an identified or identifiable individual. Where applicable, we will indicate why personal data is collected.
We ask you to provide certain personal data (i.e. name, email address, phone number) when you sign up to our newsletter, blog, when you enter our competitions, or you register interest in our projects and initiatives.
Personal data (name, email address, phone number and bank/card details) will also be collected when you purchase products or services (i.e. tickets for events) or become a BID levy-payer or member of VisitNorwich.
Personal data will also be collected (via registration form, X, Facebook and Instagram login) when registering for our services. If using social media to access this service we may collect certain profile information stored in your social media platform account, such as name, gender, email, address and interests.
If registering for one of our events we will collect personal data at the point of registration such as name, organisation and email address. The data is used for event registration and on the day event administration.
Personal data such as name, email address, telephone number, will also be collected for submissions or expressions of interest to one of our projects i.e. murals, from participants, exhibitors and artists.
If applying for a volunteer position as a City Host, personal data will be collected as part of the application process. Data will be used for follow up purposes, for registration within the scheme, induction and for communication purposes regarding rotas and updates regarding the scheme and handled in accordance with our internal Privacy Policy.
If applying for a recruitment vacancy, personal data will be collected as part of the recruitment process. Data will be used for follow up purposes and notification of interview and handled in accordance with our internal Privacy Policy.
If you are engaged by us to provide us with your services (for example, a performer, artist, event exhibitor, speaker etc.), or for us to provide you with our services, personal data including name, email address, telephone number, age, postal address, bank details, will be collected as part of the discussions and contractual arrangements. Data will be used to manage the contract between us and for us to comply with our contractual obligations.
If you are a BID levy-payer or VisitNorwich member, personal data will be collected as part of the onboarding process and will be used to keep you updated with the activities of Norwich BID and in order to process any levy and/or membership payments made to us.
If you have agreed to take part in any videography or photography project, we will obtain your explicit consent to your participation in the project and our collection of your personal data, including name, age, address, telephone number, email address and, where the individual is under 18 years of age, the name of the parent or guardian.
When you use the service, we may collect certain information by automated means, such as cookies and similar technologies. Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website (via Google Analytics) and to better understand how you interact with our site and to compile statistical reports on website activity, therefore assisting us in improving the delivery of our services and to display more relevant content to you.
This website does not capture or store personal information via the use of cookies, however users IP addresses that are automatically recognised by the webserver are logged.
You can set your browser to remove or disable cookies by following your web browsers help file directions. If you do not accept cookies, however, you may not be able to use all sections, features and functions of our site.
These are the main cookies you will see on our website:
Google Analytics (__utma, __utmb, __utmc, __utmz, _ga)
Google Analytics cookies are used to collect anonymous information about how visitors use visitnorwich.co.uk. We use the information to help us improve our website. The information collected is anonymous and includes the number of visitors to the website, page views, interactions with the website and other anonymous statistics.
Favourites (showcase_favourites)
This cookie is used to save articles, listings and events that you favourite on visitnorwich.co.uk. The cookie stores a unique ID that is used to retrieve your favourites from the database, to make these easily accessible through the favourites menu. Removing this cookie will remove all your favourites.
Facebook Pixel (_fbp)
This cookie stores a tracking ID for Facebook Pixel which is used to track conversions from Facebook adverts and improve our services and marketing impact.
Hotjar (_hjid)
This cookie stores a tracking ID for Hotjar, which collects anonymous user data that helps us to improve our website and make it easier for you to use.
How We May Use Your Personal Data
We may use the personal data we obtain from or about you for a variety of purposes, including:
How we Share Your Personal Data
We may disclose the personal data we collect about you as described below or otherwise disclosed to you at the time the data is collected, including with:
Your Rights and Choices
You have the right to:
Data Security and Data Retention
We maintain appropriate technical, administrative, and physical safeguards to protect personal data and other information disclosed or collected by us against accidental, unlawful or unauthorised destruction, loss, alteration, access, disclosure or use. We review, monitor and evaluate our privacy practises and protections on a periodic basis. We are not responsible for any errors by individuals in submitting personal data to us.
Whilst we strive to protect your personal information and privacy, we cannot guarantee or warrant the security of any information you disclose or transmit to us online and we are not responsible for the theft, destruction or inadvertent disclosure of your personal information.
We also delete your personal data when it is no longer necessary for the purposes for which we process it and retain personal data in accordance with our Data Retention Policy.
Compromise of Personal Information
In the event that personal information is compromised as a result of a breach of security, Norwich BID will promptly notify those persons whose personal information has been compromised, in accordance with the notification procedures required by appropriate law. In the event of such compromises of personal data we will provide you with such notice by sending an email to the email address you have supplied to us.
Data Transfers
Your personal data will not be transferred to any third parties or countries.
Do Not Track
We do not respond to Do Not Track signals.
Children
We do not knowingly collect personal information from children under the age of 13 and we do not target our services to children under 13. If we become aware that we have unknowingly collected personal information from a child under the age of 13, we will make reasonable commercial efforts to delete such information.
Changes to our Privacy Policy
Our security and this privacy policy are periodically reviewed and enhanced as necessary. This privacy policy might change as we update and expand the services. We will notify you of any changes by posting the new privacy policy on our site. Your continued use of the services after any change in this privacy policy will constitute your acceptance of such change.
This privacy policy was last updated in November 2024.
How to Contact Us
Please contact us if you have any questions or comments about this privacy policy, the information we hold about you, or if you would like to opt out of certain uses of your personal data, exercise your rights in relation to the personal data we hold about you or to make a complaint about our privacy practice, please contact Norwich BID per the below:
