Accessible Shopping

Whether you’re here to shop ’til you drop or you’re just browsing, there are lots of factors that make for a stress-free shopping experience. And don’t forget our amazing independents! Each store’s accessibility is subject to their individuality.

Accessible Attractions | Accessible Accommodation | Accessible Need-To-Know | Accessible Itinerary | Norwich Map

For accessible parking, step-free access, accessible toilets and more, here’s our guide to Norwich’s main accessible shopping destinations.

Chantry Place
Shopping Centre | Chapelfield

Chantry Place is home to over 90 fantastic shops, cafés and restaurants, including national, international and local brands.

  • Step-free access- level access at all entrances and lifts between floors.
  • Accessible toilets- including a Changing Places toilet.
  • Accessible parking- x43 spaces in the car park (x27 on Level -1, x16 on Level -2).
  • Assistance dogs allowed.
  • Autism-friendly hours
  • Indoor seating

Chantry Place, 40-46 St Stephens Street, Norwich NR1 3SH
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01603 753344

Home – Chantry Place
Accessibility – Chantry Place 

Chantry Place shopping center busy with shoppers, shops include Zara, Hotel Chocolate and Tag Heuer

Castle Quarter
Shopping Centre | Castle and Marketplace

Shop. Dine. Watch. Play. Castle Quarter comprises over 60 stores and food outlets, across five levels of retail and leisure. Castle Quarter is a member for Norwich City Dementia Action Alliance.

  • Step-free access- lifts between floors.
  • Accessible toilets- including a Changing Places toilet.
  • Accessible parking- x30 spaces across two car parks (x25 in Car Park 1; x5 in Car Park 2).
  • Indoor seating

100 Castle Meadow, Norwich NR1 3DD
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01603 766430
[email protected]

Castle Quarter Norwich
Accessibility – Castle Quarter Norwich

Castle Quarter birds eye view from food court

Jarrolds
Department Store | Norwich Lanes

Jarrolds is Norwich’s flagship independent department store with 5 floors and over 50 departments, including fashion, lifestyle, furniture, treatment rooms, restaurants and cafes.

  • Step-free access- via entrances on Exchange Street and London Street with lifts to other floors.
  • Accessible toilets

1 – 11 London Street, Norwich NR2 1JF
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01603 660661
[email protected]

Jarrolds Department Store | Norwich Norfolk UK 

Jarrolds department store frontage looking from Guildhall Hill

John Lewis Norwich
Department Store | Castle and Marketplace

John Lewis Norwich houses a wide selection of top brands alongside John Lewis own brand ranges which offer quality you’d expect at prices you wouldn’t.

  • Step-free access- via ground level entrance on Ber Street, lifts to other floors.
  • Accessible toilets
All Saints Green, Norwich NR1 3LX
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01603 660021
[email protected]

Norwich | John Lewis & Partners

John Lewis from All Saints Green in summer

Marks & Spencer
Department Store | Castle and Marketplace

Marks and Spencer Norwich branch is a large regional flagship store including a foodhall, cafes and evening bar.

  • Step-free access- ground level entrances and wide aisles.
  • Accessible toilets- accessed via a wheelchair lift.

Rampant Horse Street, Norwich NR2 1QR
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01603 761199

Marks & Spencer

Riverside Retail Park
Retail Park | Riverside

Norwich’s Riverside retail Park is easily accessible near the train station and home to high street favourites- from fashion and beauty to crafts, technology and a supermarket.

  • Step-free access- if stores have two floors, they have lifts.
  • Accessible toilets
  • Accessible parking
  • Wide, flat pathways
  • Large shops with wide aisles

Riverside Norwich | Plan My Visit