Accessible Toilets
You’ll find accessible toilets in public venues, attractions and stores across the city. All toilets are RADAR key accessible.
Changing Places toilets:
- The Forum
- Chantry Place
- Castle Quarter
- Norwich Castle
- Vauxhall Community Hub
Accessible toilets:
- Marks and Spencer
- Jarrolds
- John Lewis
- Norwich Market
- Norwich Castle
- Norwich Cathedral
- Car Parks: Rose Lane, St Andrews, St Giles
- Norwich Bus Station
- Norwich Train Station
Blue Badge Parking
There’s accessible parking across the city’s public car parks, streets and shopping centres. For particular attractions, visit our Accessible Attractions page.
On-Street Parking
- All Saints Green (AVIVA)
- All Saints Green (John Lewis)
- Bank Plain
- Bank Street
- Ber Street
- Bethel Street (opposite Sir Issac Newton Free School)
- Bethel Street (outside City Hall customer centre)
- Brigg Street
- Cathedral Street
- Cowgate
- Gentlemans Walk (opposite Lloyds Bank)
- Gentleman’s Walk (outside the Halifax)
- King Street
- London Street
- Mandela Close
- Opie Street
- Princes Street
- Rouen Road
- St Benedicts Street
- St Georges Street
- Surrey Street
- Theatre Street
- Tombland
Multi-Storey Car Parks
- St Andrews (52 spaces, 50% discount)
- St Giles (11 spaces, 50% discount)
- St Stephens (4 spaces)
- Rose Lane (36 spaces, 50% discount)
- Riverside (24 spaces)
- Chantry Place (43 spaces)
- Castle Quarter (30 spaces)
- The Forum (12 spaces)
- John Lewis
Open-Air Car Parks
- Barn Road (5 spaces, free)
- Chantry (4 spaces, additional free hour for every hour you buy)
- Chapel Field East (1 space, additional free hour for every hour you buy)
- Colegate (5 spaces, free)
- Magdalen Street (10 spaces, additional free hour for every hour you buy)
- Monastery Court (3 spaces, free)
- Pottergate (2 spaces, additional free hour for every hour you buy)
- Queens Road (3 spaces, free)
- Rouen Road (9 spaces, additional free hour for every hour you buy)
- Westwick Street (3 spaces, additional free hour for every hour you buy)
For more details on blue badge parking across the city please visit the Norwich City Council website.
Shopmobility
Shopmobility is located in Chantry Place shopping centre on Car Park Level -1.
Opening Hours
Tuesday – Friday: 9am – 4pm
Here you can hire electric scooters and wheelchairs for free. There is also an accessible toilet.
Please be aware Shopmobility is run by volunteers and may not always be open at the stated times.
Seating
You’ll find indoor and outdoor seating in public areas across the city. This list excludes any shops.
Indoor Seating
- Norfolk & Norwich Millennium Library
- Chantry Place
- Castle Quarter
Outdoor Seating
- Hay Hill
- Castle Gardens
- Chapelfield Gardens
- Cathedral Close
- St Gregory’s Green
- St Georges Street
- St Andrews Plain
- Norwich Market
These are the main areas for outdoor seating in the city. Please refer to The Norwich Society’s ‘Atlas of Seating in Norwich City Centre‘ for individual or small groups of seating in Norwich, as well as our Book Bench Trail.
Accessible Routes & Pathways
Norwich is a compact city that’s easy to explore within a day. These are the most accessible pedestrian areas and pathways.
Castle & Marketplace
- Royal Arcade/ Arcade Street (hill)
- Red Lion Street to White Lion Street (past Primark)
- Castle Meadow
- Rampant Horse Street/ Red Lion Street
- Theatre Street
- Gentleman’s Walk
- St Peters Street/ Millennium Plain and the area surrounding The Forum
- Bethel Street
Business District
- Westlegate/ All Saints Green and the area surrounding John Lewis
- St Stephens Street/ Surrey Street
King Street Quarter
Norwich Lanes
- Opie Street
- London Street
- St Giles Street/ Upper St Giles
Cathedral Quarter
- Prince of Wales Road
- Tombland
- Cathedral Close
Creative Quarter
- St George’s Street/ St Andrews Street
Transport
Norwich is served by two main transport hubs- the Bus Station and the Train Station. Both accommodate passengers with accessibility needs.
Norwich Bus Station
- All buses equipped with low floor and ramps
- Safe & Better Journey cards are available for communication with drivers
- A tactile map responds to React keys with audible information on facilities, bus stop locations and departure times.
The bus station is run by Konectbus. Please call 03300 539358 for any enquiries.
Norwich Train Station
- Step-free access
- Free water refill
- Passenger Assist available, including help with boarding and alighting, ramps, and the ticket office.
- Induction loop
- BSL interpreter service with SignLive
The train station is run by Greater Anglia. Please call 08000 282878 for Passenger Assist.
Freedom Transport Taxis
- Accessible taxis day and night across Norfolk
- Only accessible wheelchair taxi firm offering prebooking for evening taxis for those with mobility needs.
- Services include 24/7 emergencies, healthcare appointments, and transfers to Norwich and London airports.
- Fares at standard UK minibus prices
For Freedom Transport Taxis, please contact 01603 652037 or [email protected].
Other Resources
Here’s a list of other resources that you may find useful for your trip to Norwich.
